Thanet Virtual High Street is committed to safeguarding your privacy. Contact us if you have any questions or problems regarding the use of your Personal Data and we will gladly assist you.
Personal Data – any information relating to an identified or identifiable natural person.
Processing – any operation or set of operations which is performed on Personal Data or on sets of Personal Data.
Data subject – a natural person whose Personal Data is being Processed.
Child – a natural person under 16 years of age.
We/us (either capitalized or not) – Thanet Virtual High Street
DATA PROTECTION PRINCIPLES
We promise to follow the following data protection principles:
Processing is lawful, fair, transparent. Our Processing activities have lawful grounds. We always consider your rights before Processing Personal Data. We will provide you information regarding Processing upon request.
Processing is limited to the purpose. Our Processing activities fit the purpose for which Personal Data was gathered.
Processing is done with minimal data. We only gather and Process the minimal amount of Personal Data required for any purpose.
Processing is limited with a time period. We will not store your personal data for longer than needed.
We will do our best to ensure the accuracy of data.
We will do our best to ensure the integrity and confidentiality of data.
DATA SUBJECT’S RIGHTS
The Data Subject has the following rights:
Right to information – meaning you have to right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained and why and by whom it is processed.
Right to access – meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data gathered.
Right to rectification – meaning you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete.
Right to erasure – meaning in certain circumstances you can request for your Personal Data to be erased from our records.
Right to restrict processing – meaning where certain conditions apply, you have the right to restrict the Processing of your Personal Data.
Right to object to processing – meaning in certain cases you have the right to object to Processing of your Personal Data, for example in the case of direct marketing.
Right to object to automated Processing – meaning you have the right to object to automated Processing, including profiling; and not to be subject to a decision based solely on automated Processing. This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.
Right to lodge a complaint – in the event that we refuse your request under the Rights of Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled please contact us.
Right for the help of supervisory authority – meaning you have the right for the help of a supervisory authority and the right for other legal remedies such as claiming damages.
Right to withdraw consent – you have the right withdraw any given consent for Processing of your Personal Data.
DATA WE GATHER
Information you have provided us with
This might be your e-mail address, name, billing address, home address etc – mainly information that is necessary for delivering you a product/service or to enhance your customer experience with us. We save the information you provide us with in order for you to comment or perform other activities on the website. This information includes, for example, your name and e-mail address.
Information automatically collected about you
This includes information that is automatically stored by cookies and other session tools. For example, your shopping cart information (if a cart exists), your IP address, your shopping history (if there is any) etc. This information is used to improve your customer experience. When you use our services or look at the contents of our website, your activities may be logged.
Publicly available information
We might gather information about you that is publicly available.
HOW WE USE YOUR PERSONAL DATA
We use your Personal Data in order to:
Provide our service to you. This includes for example registering your account; providing you with other products and services that you have requested;
providing you with promotional items at your request and communicating with you in relation to those products and services; communicating and interacting with you; and notifying you of changes to any services.
Enhance your customer experience;
fulfil an obligation under law or contract.
We use your Personal Data on legitimate grounds and/or with your Consent.
On the grounds of entering into a contract or fulfilling contractual obligations, we Process your Personal Data for the following purposes:
To identify you;
To provide you a service or to send/offer you a product;
To communicate either for sales or invoicing.
On the ground of legitimate interest, we Process your Personal Data for the following purposes:
To administer and analyse our client base (purchasing behaviour and history) in order to improve the quality, variety, and availability of products/ services offered/provided;
To conduct questionnaires concerning client satisfaction.
As long as you have not informed us otherwise, we consider offering you products/services that are similar or same to your purchasing history/browsing behaviour to be our legitimate interest.
With your consent we Process your Personal Data for the following purposes:
To send you newsletters and campaign offers (from us and/or our carefully selected partners);
For other purposes we have asked your consent for;
We Process your Personal Data in order to fulfil obligation rising from law and/or use your Personal Data for options provided by law. We reserve the right to anonymise Personal Data gathered and to use any such data. We will use data outside the scope of this Policy only when it is anonymised. We save your billing information and other information gathered about you for as long as needed for accounting purposes or other obligations deriving from law, but not longer than a year.
We might process your Personal Data for additional purposes that are not mentioned here, but are compatible with the original purpose for which the data was gathered. To do this, we will ensure that:
The link between purposes, context and nature of Personal Data is suitable for further Processing;
The further Processing would not harm your interests and there would be appropriate safeguard for Processing.
We will inform you of any further Processing and purposes.
WHO ELSE CAN ACCESS YOUR PERSONAL DATA
We do not share your Personal Data with strangers or third parties.
HOW WE SECURE YOUR DATA
We do our best to keep your Personal Data safe. We use safe protocols for communication and transferring data (such as HTTPS). We use anonymising and pseudonymising where suitable. We monitor our systems for possible vulnerabilities and attacks.
Even though we try our best we can not guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.
If you have an account with us, note that you have to keep your username and password secret.
We do not intend to collect or knowingly collect information from children. We do not target children with our services.
COOKIES AND OTHER TECHNOLOGIES WE USE
A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions.
Necessary cookies – these cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don’t collect any personal information.
Functionality cookies – these cookies provide functionality that makes using our service more convenient and makes providing more personalised features possible. For example, they might remember your name and e-mail in comment forms so you don’t have to re-enter this information next time when commenting.
Analytics cookies – these cookies are used to track the use and performance of our website and services Advertising cookies – these cookies are used to deliver advertisements that are relevant to you and to your interests. In addition, they are used to limit the number of times you see an advertisement. They are usually placed to the website by advertising networks with the website operator’s permission. These cookies remember that you have visited a website and this information is shared with other organisations such as advertisers. Often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
You can remove cookies stored in your computer via your browser settings. For more information about cookies, visit allaboutcookies.org.
General Data Protection Regulation (GDPR)
Protecting your privacy
At Thanet Virtual High Street, we’re committed to protecting your privacy and creating the controls you need to feel confident sharing with your neighbours. To reflect the new standards established by the EU’s General Data Protection Regulation (GDPR), we’ve made updates and improvements to our service.
Rights under GDPR.
The General Data Protection Regulation expands your existing set of rights regarding your personal data. These include the ability to withdraw your consent, the right to correction, and the right to be forgotten.
Our continued commitment
Beyond updating our policies, we’re continuing to make additional efforts to respect the rights of our members. These include the following changes in the EU:
Increasing the minimum age members can sign up to 18
Making the choices members have clearer.
If you have any questions about our efforts to comply with GDPR regulations and protect your rights, please contact our team.
Controlling your settings
You’re in control of your information on the Thanet Virtual High Street and can modify your preferences at any time by contacting us.
Why we collect your data
We store contact details of companies who are registered on our database.
How we collect your data
When you share your information with us to create an account and add a listing to our directories.
We treat your data with the utmost care and take appropriate steps to protect it.
Some of the information you have provided may contain personal information (e.g. your home postal or email address). You can check what information we hold on your company and make any updates by contacting us and quoting your business name.
When we’ll share your data
Information that you submit when adding a business listing use is made publicly available on our website for the reason mentioned above.
You have certain rights, which include:
The right to obtain access to your personal data (what personal data of yours we holds)
The right to request the deletion or removal of personal data where we are not otherwise entitled to
retain and process such data and there is no compelling reason for its continued processing
The right to restrict or suppress the processing of your personal data, in certain circumstances. Further information is available upon request
The right to withdraw consent at any time, where relevant
The right to lodge a complaint with a supervisory authority (the Information Commissioner’s Office).
If you wish to exercise any of these rights, please contact us for details of how an application may be made.
The purposes of the processing
To display in our business directory.
The lawful basis for the processing
To display in our websites and allow you to edit or delete
The legitimate interests for the processing
To display in our websites and allow you to edit or delete
The details of transfers of the personal data to any third countries or international organisations
Information is made publicly available Online, anyone worldwide can view the information you provide
The retention periods for the personal data
All information you submit will be retained until you ask us to delete it
The rights available to individuals in respect of the processing
You can ask us to delete or edit your information at any time
The right to withdraw consent
You can ask us to delete or edit your information at any time
The right to lodge a complaint with a supervisory authority
You can lodge a complaint at any time
The details of the existence of automated decision-making, including profiling
Any information you provide may be automatically displayed online
*To process a subject access request under the Data Protection Act, we will require:
Proof of the your identity.
This must be 1 of;
Photo driving license
National identity card
and also 1 of;
Utility bill showing current home address
Building society statement/book
Please do not send original documents.
We may also need to contact you for clarification of the information you are requesting, and to agree how to send your personal data to you.
After we have received your request, and proof or your identity, the process to provide you with information can take up to 1 month.